Complaints

We attach great importance to the quality of our products and service. Should you unexpectedly have a complaint, we are very sorry. Your satisfaction is of great importance to us and we see every complaint as an opportunity to improve our products and services.

If you have a complaint about our products or services, you can contact us via [email protected]. You will receive a substantive response from us within 14 days of receipt of the complaint. If you are not satisfied with the handling of your complaint as a business customer, you can submit it to Thuiswinkel for mediation (via www.thuiswinkel.org/en).

We thank you for your feedback and trust, and strive to continuously improve our quality and service for your satisfaction.