We are committed to the quality of our products and service. In the unlikely event that you have a complaint, we are very sorry. Your satisfaction is very important to us and we see every complaint as an opportunity to improve our products and services.

You can easily communicate your complaint by filling in our e-mail form. Although you will not receive an automatic confirmation of receipt, you can count on us to respond substantively within 5 working days. In the event that we need more time to investigate your complaint thoroughly, you will receive a detailed response from us within 14 days at the latest..

We thank you for your feedback and trust, and strive to continuously improve our quality and service for your satisfaction.